Effective Communication is a contact sport. To get a favorable exchange of facts, information, beliefs and ideas, you must start with a deep-seated belief that the other person is significant, unique and important. They deserve your undivided attention.
You must be sensitive to their feelings. Being cordial brings favor and approval with positive results.
The basic ingredients of cordiality are as follows:
- A warm natural smile will attract a smile.
- A solid handshake; a rare remaining display of emotional contact that says, “I appreciate you”.
- Eye to eye contact is the secret chamber of your soul.
- Encouraging words of appreciation open your heart as you speak.
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Published by mencoa17
Kenneth Robert O’Neal is the President/CEO of KRONEAL Coaching and Training, headquartered in Kerrville, Texas. He is a Zig Ziglar Legacy Certified Coach and Trainer; Public Speaker; Mentor; Mediator; Business Executive and Personal Coach. Kenneth has worked for Deliotte/Touche as a CPA in Atlanta, Georgia and Houston, Texas. He founded the accounting firm of O’Neal and White, CPAs in Houston and has more than 25 years of public accounting experience. Kenneth is an expert in selling and acquiring businesses, exit and succession plans for owners and increasing personal and business productivity and net profit. Kenneth earned an accounting degree from The University of South Florida in Tampa, Florida. He is enrolled in the School of Divinity at Liberty University in Lynchburg, Virginia.
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